Web Development
Website Maintenance and Support That Prevents Problems
ConvertriX maintains websites for Indian businesses on a monthly plan, so updates, backups, security, uptime and small content changes are handled before they become emergencies. We look after WordPress, WooCommerce, Shopify and custom Next.js sites, test updates on staging first, and send a plain-language report each month on what was done and what needs attention.
Overview
About our website maintenance & support service
Websites rarely fail all at once. A plugin goes unpatched, an SSL certificate quietly expires, a payment gateway changes its API, the hosting disk fills with old backups, or a contact form stops delivering mail and nobody notices for weeks. Each of these costs enquiries or sales, and most are preventable with routine checks. Website maintenance is the work of catching those issues early, applying updates safely and keeping a recovery path ready if something does go wrong.
Our maintenance plans cover the technical basics every site needs: core, theme and plugin updates tested on a staging copy before going live, automated daily backups stored off-site, uptime monitoring with alerts, malware scanning, firewall rules and SSL renewal checks. For ecommerce stores we also test the checkout regularly, including UPI and card payments through Razorpay or your gateway, and confirm that GST invoices, order emails and WhatsApp notifications are still being sent correctly.
Beyond keeping the site running, support includes the small changes businesses need every month, such as updating prices, adding a new service page, swapping banners for a festive offer, or fixing a layout issue on a particular phone. We also check Core Web Vitals and Search Console for new errors, because speed and indexing problems often creep in gradually. If your site was built by another agency or freelancer, we start with an onboarding audit so we know exactly what we are maintaining.
What's included
Everything in scope, written down
Onboarding audit
A review of hosting, code, plugins, backups, access and security so we know the site's condition before taking responsibility.
Tested updates
Core, theme, plugin and dependency updates applied on staging first, then pushed live once checked.
Backups and recovery
Automated daily off-site backups with tested restore procedures, so the site can be recovered quickly if needed.
Security monitoring
Malware scanning, firewall rules, login protection, SSL monitoring and prompt cleanup if an issue is found.
Uptime and form checks
Round-the-clock uptime alerts and regular tests of contact forms, WhatsApp links and email delivery.
Ecommerce checks
Periodic test orders across payment methods, plus checks on GST invoices, order emails and courier integrations.
Content and design changes
A monthly allowance of small updates such as text, images, offers, new pages and layout fixes.
Monthly report
A short plain-language summary of updates, uptime, security events, speed and Search Console issues.
Process
How the project runs
- 1
Onboarding and access
We collect access to hosting, domain, CMS and analytics, audit the site and document its current state.
- 2
Stabilise
Urgent issues found in the audit, such as outdated plugins, missing backups or security gaps, are fixed first.
- 3
Set up monitoring
Backups, uptime alerts, security scanning and a staging environment are configured and tested.
- 4
Monthly maintenance cycle
Updates, checks and requested changes are carried out on a regular schedule, with priority handling for urgent issues.
- 5
Report and review
Each month you receive a report and recommendations, and we review whether the plan still fits your needs.
Benefits
- Fewer outages, broken forms and lost enquiries
- Lower risk of hacks and data loss
- Quick recovery if something goes wrong
- Small content changes done without hiring a developer
- Clear monthly visibility of your website's health
Deliverables
- Onboarding audit report
- Configured backup, uptime and security monitoring
- Staging environment for safe testing
- Monthly maintenance and health report
- Change log of updates and content edits
- Documented access and recovery procedures
Tech & tools
- WordPress
- WooCommerce
- Shopify
- Next.js
- UpdraftPlus
- Wordfence
- UptimeRobot
- Cloudflare
- Google Search Console
- PageSpeed Insights
Pricing
How this is priced
Maintenance plans are priced monthly based on what the site needs. The main cost drivers are the platform and complexity of the site, the number of plugins or integrations, whether it is an ecommerce store with live payments, the monthly allowance for content changes, and the response time you need for urgent issues. Hosting can be included or kept on your own account. After a short call and onboarding audit we recommend a plan with a fixed monthly scope.
Get a fixed quoteFAQ
Website Maintenance & Support: common questions
How much does website maintenance cost in India?
Website maintenance cost in India depends on the site's platform, complexity and the support level you need. A small brochure site needs far less monthly work than a WooCommerce store with payment, courier and Tally integrations. Number of plugins, ecommerce checks, content change allowance and urgent response time drive the figure most. We audit the site first and then recommend a plan with a fixed monthly scope.
Can you maintain a website built by another company?
Yes. We regularly take over websites built by other agencies or freelancers. We begin with an onboarding audit covering hosting, code quality, plugins, backups and security, and fix any urgent issues before regular maintenance starts. If the site has serious structural problems, we explain the options honestly, which may include targeted repairs or, in some cases, a redesign.
What happens if our website goes down or gets hacked?
We respond quickly and restore the site from a clean backup if needed. Uptime monitoring alerts us when the site goes down, often before you notice. For a hack, we isolate the problem, remove malicious code, close the vulnerability, restore clean files and change credentials. Regular backups and security hardening under the plan make both outages and hacks less likely in the first place.
Are content changes included in the maintenance plan?
Yes, each plan includes a monthly allowance for small content and design changes. That covers tasks like updating text and prices, adding photos, creating a simple new page, publishing a blog post or changing a festive offer banner. Larger work, such as new features, integrations or full page templates, is scoped and quoted separately so the monthly plan stays predictable.
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Free quote
Get a quote for website maintenance & support
Share a few details and get a fixed-scope quote within one working day. Prefer to talk? Call or WhatsApp us.